Option A: Delete Directly in the Mobile App
If you have the FITKEY app installed on your device, you can delete your account instantly:
- Open the FITKEY mobile app on your Android device.
- Tap the Profile icon in the bottom navigation bar.
- Go to Settings > Account Management.
- Select Delete Account and confirm your request.
Option B: Submit Web Deletion Request (Without App)
As required by Google Play, you do not need the app installed to delete your account. Complete this form to submit your deletion request to our administrative team:
Option C: Request via Official Email
You may also email our support desk directly from your registered email address or provide your registered mobile number:
✉️ Send Deletion Request Email (support@fitkey.in)Data Deletion & Retention Policy Details
- Data that is completely destroyed: Phone number, user profile identifiers, full name, avatar photos, QR check-in history, gym attendance logs, and workout records.
- Data retained: None, except payment transaction invoices that must be preserved under Indian tax laws and statutory financial record-keeping obligations for a required period.
- Turnaround time: All deletion requests received via app, web form, or email are processed within 30 days.